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#1 2021-03-18 21:14

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 3,117
Website

Getting help on the forum, instructions

In order to get support, or report an issue on this forum, please follow a few rules below when creating a new topic in the "Q4OS Support" section.

Please provide the following info:
- Installation media image file, or a method, you have used for system installation.
- Desktop environment you are using (Plasma, Trinity, ... other).
- Desktop software profile applied, using the Desktop profiler tool (Full, Basic, Pure).
- A brief description and steps to reproduce the issue.
- Screenshot, if possible.

In most cases it's helpful to get some relevant debug information from your system for us to be able properly investigate an issue. Please run in terminal:
$ reportq4
and send the debug file generated via email support@q4os.org , or attach it here for us to analyze.

If you report a hardware related issue, please run in terminal:
$ inxi -F
and post back the terminal output.

Last edited by q4osteam (2021-04-03 16:10)

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#2 2021-03-19 06:46

bin
Member
From: U.K.
Registered: 2016-01-28
Posts: 973

Re: Getting help on the forum, instructions

All good stuff, but I wonder if it would be more effective as a 'Sticky' post at the top of the Support forum which is where most folks seem to go first?

Is it now possible for new users to post attachments immediately?

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#3 2021-03-19 16:01

crosscourt
Member
Registered: 2017-05-07
Posts: 1,723
Website

Re: Getting help on the forum, instructions

Thats what I do on other forums bin and it really helps.


Q4OS Gemini KDE   Dell Latitude E6440 i5 2.5ghz, 8gb ddr3, 128gb Lite-On SSD

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#4 2021-03-22 14:22

Midas
Member
Registered: 2017-12-15
Posts: 87

Re: Getting help on the forum, instructions

bin wrote:

It would be more effective as a 'Sticky' post at the top of the Support forum...


I agree 100%.

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