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#1 2021-03-18 21:14

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,292
Website

Getting help on the forum, instructions

In order to get support, or report an issue on this forum, please follow a few rules below when creating a new topic in the "Q4OS Support" section.

Please provide the following info:
- Installation media image file, or a method, you have used for system installation.
- Desktop environment (Plasma, Trinity, ... other).
- Desktop software profile applied, using the Desktop profiler tool (Full, Basic, Pure, Custom).
- A brief description and steps to reproduce the issue.
- Screenshots, if possible.

In most cases it's helpful to get some relevant debug information from your system for us to be able properly investigate an issue. Please run in terminal:
$ reportq4
and send the debug file generated via email support@q4os.org , or attach it here for us to analyze.

If you report a hardware related issue, please run in terminal:
$ inxi -Fxxx
and post back the terminal output.

Last edited by q4osteam (2023-08-31 17:24)

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#2 2021-03-19 06:46

bin
Member
From: U.K.
Registered: 2016-01-28
Posts: 1,305

Re: Getting help on the forum, instructions

All good stuff, but I wonder if it would be more effective as a 'Sticky' post at the top of the Support forum which is where most folks seem to go first?

Is it now possible for new users to post attachments immediately?

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#3 2021-03-19 16:01

crosscourt
Member
Registered: 2017-05-07
Posts: 1,807
Website

Re: Getting help on the forum, instructions

Thats what I do on other forums bin and it really helps.


Q4OS Aquarius 5.1 KDE   Lenovo Thinkcentre M900 Tiny i5-6500T, 16gb ddr4 ram, 512gb m.2 ssd

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#4 2021-03-22 14:22

Midas
Member
Registered: 2017-12-15
Posts: 168

Re: Getting help on the forum, instructions

bin wrote:

It would be more effective as a 'Sticky' post at the top of the Support forum...


I agree 100%.

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#5 2023-08-03 07:50

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,292
Website

Re: Getting help on the forum, instructions

OP has been updated.

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#6 2023-08-31 16:37

Rademes
Member
From: Latvia
Registered: 2015-12-13
Posts: 636

Re: Getting help on the forum, instructions

q4osteam wrote:

If you report a hardware related issue, please run in terminal:
$ inxi -F
and post back the terminal output.

Dear Q4OSTeam, please update the first post by changing $ inxi -F to $ inxi -Fxxx, because inxi -F does not provide all information about hardware. But inxi -Fxxx even gives Chip ID!


Before asking for help please read this topic: https://www.q4os.org/forum/viewtopic.php?id=3502   If you have problems with WiFi network, try to install the Network Manager using Q4OS Software Centre.

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#7 2023-08-31 17:26

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,292
Website

Re: Getting help on the forum, instructions

Updated, thanks

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