Q4OS Forum

drp

Member

Registered: 2023-02-27

Posts: 13

q4os windows installer stuck while downloading

q4os windows installer stuck while downloading...no further progress

hchiper

Member

From: Belgium

Registered: 2020-07-28

Posts: 388

Re: q4os windows installer stuck while downloading

Which link did you use to download?
Probably you just have to retry after some time.

---

Q4OS machines: [Samsung R519 - Pentium T4200 2.0 GHz - 4 GB RAM - 500 GB SSD] & [Sony Vaio - Pentium P6000 1.87 GHz - 8 GB RAM - 500 GB SSD]

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,247

Website

Re: q4os windows installer stuck while downloading

We would recommend just to run the installer once again and repeat the action.

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

I have tried two/three times, the same problem persists...download of the image not completed...installer stucks...showing 2,3, or 5 second remaining...Plz. provide the solution for this problem....

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

Whats the problem.. i m not getting...i also have downloaded the image and installer in the same folder and tried to install like ubuntu with wubi...but the installer not reading the image and directly going downloading image..

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,247

Website

Re: q4os windows installer stuck while downloading

We will try investigate the issue and post back.

You can also proceed the installation this way:

1. Download the "q4os4a-x64-loop.img.xz" loop image from here:
https://sourceforge.net/projects/q4os/files/loopimage/

2. Run from Windows command line tool "cmd":
q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

What Windows version do you use ?
Does anyone else notice this issue ?

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

02-28 22:39 ERROR  TaskList: [Error 32] The process cannot access the file because it is being used by another process: 'E:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
Traceback (most recent call last):
  File "\lib\wubi\backends\common\tasklist.py", line 197, in __call__
  File "\lib\wubi\backends\common\backend.py", line 613, in get_diskimage
  File "\lib\wubi\backends\common\backend.py", line 402, in download_diskimage
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'E:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
02-28 22:39 DEBUG  TaskList: # Cancelling tasklist
02-28 22:39 DEBUG  TaskList: # Finished tasklist
02-28 22:39 ERROR  root: [Error 32] The process cannot access the file because it is being used by another process: 'E:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
Traceback (most recent call last):
  File "\lib\wubi\application.py", line 58, in run
  File "\lib\wubi\application.py", line 132, in select_task
  File "\lib\wubi\application.py", line 162, in run_installer
  File "\lib\wubi\backends\common\tasklist.py", line 197, in __call__
  File "\lib\wubi\backends\common\backend.py", line 613, in get_diskimage
  File "\lib\wubi\backends\common\backend.py", line 402, in download_diskimage
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'E:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,247

Website

Re: q4os windows installer stuck while downloading

02-28 22:39 ERROR  TaskList: [Error 32] The process cannot access the file because it is being used by another process

Maybe the downloaded file is being checked or blocked by an Antivirus software ?

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

Windows 10 Pro

hchiper

Member

From: Belgium

Registered: 2020-07-28

Posts: 388

Re: q4os windows installer stuck while downloading

(deleted)

Edit:
Sorry, q4osteam already responded while I was writing.

Last edited by hchiper (2023-02-28 18:37)

---

Q4OS machines: [Samsung R519 - Pentium T4200 2.0 GHz - 4 GB RAM - 500 GB SSD] & [Sony Vaio - Pentium P6000 1.87 GHz - 8 GB RAM - 500 GB SSD]

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

Ok i will try...

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

We will try investigate the issue and post back.

You can also proceed the installation this way:

1. Download the "q4os4a-x64-loop.img.xz" loop image from here:
https://sourceforge.net/projects/q4os/files/loopimage/

2. Run from Windows command line tool "cmd":
q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

What Windows version do you use ?
Does anyone else notice this issue ?

Not working...

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,247

Website

Re: q4os windows installer stuck while downloading

Not working...

Any message ? A screenshot would be helpful.

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

Any message ? A screenshot would be helpful.

The same problem...installer stucks/stops.. no progress...antivirus disabled...still problem..

Error Message;
The process can not access the file because it is used by another process...see the logfile...

02-28 23:42 DEBUG  TaskList: ## Finished choose_disk_sizes
02-28 23:42 DEBUG  TaskList: ## Running create_preseed_diskimage...
02-28 23:42 DEBUG  TaskList: ## Finished create_preseed_diskimage
02-28 23:42 DEBUG  TaskList: ## Running get_diskimage...
02-28 23:42 DEBUG  TaskList: New task download
02-28 23:42 DEBUG  TaskList: ### Running download...
02-28 23:42 DEBUG  downloader: downloading https://github.com/q4osteam/q4os-instal … oop.img.xz > C:\Linux64\Debian11\disks\q4os4a-x64-loop.img.xz
02-28 23:42 DEBUG  downloader: Download start filename=C:\Linux64\Debian11\disks\q4os4a-x64-loop.img.xz, url=https://github.com/q4osteam/q4os-install-media/releases/download/v4/q4os4a-x64-loop.img.xz, basename=q4os4a-x64-loop.img.xz, length=911768820, text=None
02-28 23:47 DEBUG  downloader: download finished (read 525541376 bytes)
02-28 23:47 DEBUG  TaskList: ### Finished download
02-28 23:47 ERROR  TaskList: [Errno 4] Socket Error: [Errno 10054] An existing connection was forcibly closed by the remote host
Traceback (most recent call last):
  File "\lib\wubi\backends\common\tasklist.py", line 197, in __call__
  File "\lib\wubi\backends\common\downloader.py", line 77, in download
  File "\lib\urlgrabber\grabber.py", line 927, in urlgrab
  File "\lib\urlgrabber\grabber.py", line 845, in _retry
  File "\lib\urlgrabber\grabber.py", line 915, in retryfunc
  File "\lib\urlgrabber\grabber.py", line 1208, in _do_grab
  File "\lib\urlgrabber\grabber.py", line 1274, in read
  File "\lib\urlgrabber\grabber.py", line 1253, in _fill_buffer
URLGrabError: [Errno 4] Socket Error: [Errno 10054] An existing connection was forcibly closed by the remote host
02-28 23:47 ERROR  TaskList: Non fatal error [Errno 4] Socket Error: [Errno 10054] An existing connection was forcibly closed by the remote host in task download
02-28 23:47 DEBUG  TaskList: ### Finished download
02-28 23:47 ERROR  TaskList: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
Traceback (most recent call last):
  File "\lib\wubi\backends\common\tasklist.py", line 197, in __call__
  File "\lib\wubi\backends\common\backend.py", line 613, in get_diskimage
  File "\lib\wubi\backends\common\backend.py", line 402, in download_diskimage
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
02-28 23:47 DEBUG  TaskList: # Cancelling tasklist
02-28 23:47 DEBUG  TaskList: # Finished tasklist
02-28 23:47 ERROR  root: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'
Traceback (most recent call last):
  File "\lib\wubi\application.py", line 58, in run
  File "\lib\wubi\application.py", line 132, in select_task
  File "\lib\wubi\application.py", line 162, in run_installer
  File "\lib\wubi\backends\common\tasklist.py", line 197, in __call__
  File "\lib\wubi\backends\common\backend.py", line 613, in get_diskimage
  File "\lib\wubi\backends\common\backend.py", line 402, in download_diskimage
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Linux64\\Debian11\\disks\\q4os4a-x64-loop.img.xz'

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,247

Website

Re: q4os windows installer stuck while downloading

1. Download the "q4os4a-x64-loop.img.xz" loop image from here:
https://sourceforge.net/projects/q4os/files/loopimage/

2. Run from Windows command line tool "cmd":
q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

The logfile you have provided shows installer tries to download the loop file. Please run commands in the "cmd" tool and post the output, preferably a screenshot:
> cd c:\absolute_path_to_image
> dir
> q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

1. Download the "q4os4a-x64-loop.img.xz" loop image from here:
https://sourceforge.net/projects/q4os/files/loopimage/

2. Run from Windows command line tool "cmd":
q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

The logfile you have provided shows installer tries to download the loop file. Please run commands in the "cmd" tool and post the output, preferably a screenshot:
> cd c:\absolute_path_to_image
> dir
> q4os-winsetup.exe --dimagepath=c:\absolute_path_to_image\q4os4a-x64-loop.img.xz

From where to download "q4os4a-x64-loop.img.xz
"

drp

Member

Registered: 2023-02-27

Posts: 13

Re: q4os windows installer stuck while downloading

Thank you its working.......