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#1 2024-05-13 13:26

bin
Member
From: U.K.
Registered: 2016-01-28
Posts: 1,320

Install from Software Centre installer locks up on Update Sysyem Cache

New install of TDE 5.4 r2 in Thinkpad E530

System info

System:
  Host: thinkpad Kernel: 6.1.0-21-amd64 arch: x86_64 bits: 64 Desktop: Trinity
    v: R14.1.1 Distro: Q4OS 5.4.1-n1
Machine:
  Type: Laptop System: LENOVO product: 627227G v: ThinkPad Edge E530
    serial: <superuser required>
  Mobo: LENOVO model: 627227G v: Win8 Pro DPK TPG
    serial: <superuser required> UEFI: LENOVO v: H0ET92WW (2.52 )
    date: 04/23/2013
Battery:
  ID-1: BAT0 charge: 5.7 Wh (100.0%) condition: 5.7/38.9 Wh (14.6%)
CPU:
  Info: dual core model: Intel Core i3-3110M bits: 64 type: MT MCP cache:
    L2: 512 KiB
  Speed (MHz): avg: 1249 min/max: 1200/2400 cores: 1: 1233 2: 1366 3: 1200
    4: 1198
Graphics:
  Device-1: Intel 3rd Gen Core processor Graphics driver: i915 v: kernel
  Device-2: Ricoh Integrated Camera type: USB driver: uvcvideo
  Display: x11 server: X.Org v: 1.21.1.7 driver: X: loaded: modesetting
    unloaded: fbdev,vesa dri: crocus gpu: i915 resolution: 1366x768~60Hz
  API: OpenGL v: 4.2 Mesa 22.3.6 renderer: Mesa Intel HD Graphics 4000 (IVB
    GT2)
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio
    driver: snd_hda_intel
  API: ALSA v: k6.1.0-21-amd64 status: kernel-api
  Server-1: PulseAudio v: 16.1 status: active
Network:
  Device-1: Intel Centrino Wireless-N 2230 driver: iwlwifi
  IF: wlp3s0 state: up mac: 60:6c:66:01:a8:51
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    driver: r8169
  IF: enp12s0 state: down mac: b8:88:e3:ef:32:cd
  Device-3: Ralink MT7601U Wireless Adapter type: USB driver: mt7601u
  IF: wlx00e02d1b0098 state: down mac: 00:e0:2d:1b:00:98
Bluetooth:
  Device-1: Intel Centrino Bluetooth Wireless Transceiver type: USB
    driver: btusb
  Report: hciconfig ID: hci0 state: up address: 60:6C:66:01:A8:55 bt-v: 2.1
Drives:
  Local Storage: total: 223.57 GiB used: 76.44 GiB (34.2%)
  ID-1: /dev/sda vendor: SanDisk model: SSD PLUS 240GB size: 223.57 GiB
Partition:
  ID-1: / size: 22.9 GiB used: 4.12 GiB (18.0%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 299.4 MiB used: 5.8 MiB (2.0%) fs: vfat
    dev: /dev/sda1
  ID-3: /home size: 195.64 GiB used: 72.31 GiB (37.0%) fs: ext4
    dev: /dev/sda3
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 43.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 0 fan-2: 0
Info:
  Processes: 166 Uptime: 8m Memory: 15.47 GiB used: 862.3 MiB (5.4%)
  Shell: Bash inxi: 3.3.26
 

Install from Software centre - any app - goes OK but then the installer locks up at 67% on the line "Update System Cache".
Eventually it produces Not Responding crash message per screen shot.
The application seems to have installed correctly.
This happens with anything installed from SWC, happens whether system has had full update and reboot or just after fresh install.
I cannot see anything in the normal log files that points to this happening. Tried fresh install - made no difference.
What info can I provide that may help identify the cause please?


Attachments:
png error-1.png, Size: 55.54 KiB, Downloads: 33

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#2 2024-05-13 13:41

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,351
Website

Re: Install from Software Centre installer locks up on Update Sysyem Cache

We can confirm this issue, however it only occurs on some types of more powerful hardware. We are currently working on a fix, please be patient. As soon as the patch is released, we will ask for testing.

At this point, you can safely use the software center, the installation will complete correctly, because the installer crashes only in the final phase of the check.

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#3 2024-05-13 14:05

bin
Member
From: U.K.
Registered: 2016-01-28
Posts: 1,320

Re: Install from Software Centre installer locks up on Update Sysyem Cache

Excellent - thanks for the quick reply. I hadn't tried Q4OS on this machine before.

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#4 2024-05-16 16:10

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,351
Website

Re: Install from Software Centre installer locks up on Update Sysyem Cache

We have released Q4OS updates so this issue may be fixed now. You only need to update the system from repositories and reboot.
$ sudo apt-get update
$ sudo apt-get full-upgrade
Reboot

It would be very helpful, if you could confirm whether the update fixed the issue on that machine.

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#5 2024-05-17 06:23

bin
Member
From: U.K.
Registered: 2016-01-28
Posts: 1,320

Re: Install from Software Centre installer locks up on Update Sysyem Cache

Thanks very much indeed - tested and software installations from SWC all work as expected in the Thinkpad E530 now.

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#6 2024-05-19 03:52

crosscourt
Member
Registered: 2017-05-07
Posts: 1,807
Website

Re: Install from Software Centre installer locks up on Update Sysyem Cache

I was having the same issue bin and its working fine now.


Q4OS Aquarius 5.1 KDE   Lenovo Thinkcentre M900 Tiny i5-6500T, 16gb ddr4 ram, 512gb m.2 ssd

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#7 2024-05-19 09:45

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,351
Website

Re: Install from Software Centre installer locks up on Update Sysyem Cache

Thanks for the feedback, it helped.

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