Q4OS Forum

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Desktop profiler don't want to downloading

Hi there,

I got a problem with my desktop profiler - as it seems some "regular problems". I was looking on forum already before, but do not found any useable informations, which fits with my problem and helps me to solve it. Also searching by webbrowsers not helped to find something, so I start a new topic in case, I gain help here.

The problem isn't the using or to find the option. The exit-code is 30 when starting to download desktop profiler. Exit-code 30 = no internetconnection. Checked internet-connection = Fine. Used Ethernet in case having problems with wireless connection = Fine. Using Konquerer to go into Forum = Fine. Start to using Google = Fine. Also store useable (aslong as pop-up do not telling me to install desktop profiler before using any applications). So I starts to wonder me, why it not working. Maybe somebody can help here?

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

Please run commands in terminal:
$ ping -n -c4 q4os.org
$ wget q4os.org
$ dash /usr/share/apps/q4os_system/bin/tst_dwnl.sh
and post back the terminal output.

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

Ping-Command:
PING q4os.org(2a02:4a8:ac24:108::96:231) 56 data bytes
64 bytes from 2a02:4a8:ac24:108::96:231: icmp_seq=1 ttl=57 time=36.3 ms
64 bytes from 2a02:4a8:ac24:108::96:231: icmp_seq=2 ttl=57 time=23.7 ms
64 bytes from 2a02:4a8:ac24:108::96:231: icmp_seq=3 ttl=57 time=30.6 ms
64 bytes from 2a02:4a8:ac24:108::96:231: icmp_seq=4 ttl=57 time=27.4 ms

--- q4os.org ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 23.734/29.506/36.309/4.610 ms

Website-Requestion-Command (careful, command-backpost in german):
--2021-07-13 19:57:23--  http://q4os.org/
Auflösen des Hostnamens q4os.org (q4os.org)… 2a02:4a8:ac24:108::96:231, 81.95.96.231
Verbindungsaufbau zu q4os.org (q4os.org)|2a02:4a8:ac24:108::96:231|:80 … verbunden.
HTTP-Anforderung gesendet, auf Antwort wird gewartet … 301 Moved Permanently
Platz: https://q4os.org/ [folgend]
--2021-07-13 19:57:24--  https://q4os.org/
Verbindungsaufbau zu q4os.org (q4os.org)|2a02:4a8:ac24:108::96:231|:443 … verbunden.
FEHLER: Dem Zertifikat von »q4os.org« wird nicht vertraut.
FEHLER: Dem Zertifikat von »q4os.org« ist noch nicht aktiviert.
Das ausgestellte Zertifikat ist noch nicht aktiviert.

dash-Command:
packardbellqt@packard-imedias1710:~$ dash /usr/share/apps/q4os_system/bin/tst_dwnl.sh
failed

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

We are not able to reproduce this issue. What iso file did you install Q4OS from ?

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

Over all, I installed Q4OS 4.6 from an boot disk, delivered with an magazin.  "LinuxWelt" - to english "LinuxWorld" - had delivered in his magazin 2022/01 a disk with 5 OS - including Q4OS. I just installed it on my quiet old PC for reusing. If I shall check something specified on it, I'll do.

Edit:
Tried by myself above named commands on Boot-Disk. Following is different to installed version:
- dash-Command:
  dash: 0: cannot open /usr/share/apps/q4os_system/bin/tstdwnl.sh: No such file

Last edited by Macmulti (2022-02-16 19:35)

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

... I installed Q4OS 4.6 from an boot disk, delivered with an magazin.  "LinuxWelt" - to english "LinuxWorld"

Well, we would recommend you to use the latest Q4OS live image, you can download it for free from the downloads section of our website https://www.q4os.org/downloads1.html

The installation iso you have used seems to be outdated a bit, so it doesn't care about current certificates.

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

Pre-Question:
Any possibility to upgrade system by command? Or just upgradeable by flashing newest?

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

Yes, you can do upgrade of your installed system in terminal:
$ sudo apt update
$ sudo apt dist-upgrade
Ignore some warnings about certificates and run once again:
$ sudo apt update
$ sudo apt dist-upgrade
Now, you should be able to run the Desktop profiler as well as other Q4OS tools.

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

Upgrade by command prompt failed. After a while, I started to reinstall it by the deliviered CD. Same issuses. Also when used link and created bootable USB-Stick with 4.7, issuses were still here.
Is there any specified connection required for using dekstop profiler-downloader?
Hardware-reports should be somewhere in your e-mailbox - if needed.

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

Is there any specified connection required for using dekstop profiler-downloader?

No, any regular Internet connection should be sufficient.

Again, we are not able to reproduce the issue, it must be specific to your location, or hardware. What is the output of the following commands ?
$ sudo apt update
$ sudo apt dist-upgrade

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

I checked by myself, if it'S the hardware or my router (because of that the question of specifications) and it seems to be my hardware. Don't know why because I check hardware before installing Q4OS.

update-command:
Holen:1 http://security.debian.org/debian-security bullseye-security InRelease [44,1 kB]
Holen:3 http://ftp.debian.org/debian bullseye InRelease [116 kB]
Holen:6 http://ftp.debian.org/debian bullseye-updates InRelease [39,4 kB]
Fehl:2 https://q4os.org/q4repo q4os-4-0-cn InRelease
  Certificate verification failed: The certificate is NOT trusted. The certificate chain uses not yet valid certificate.  Could not handshake: Error in the certificate verification. [IP: 2a02:4a8:ac24:108::96:231 443]
Fehl:4 https://q4os.org/qtderepo bullseye InRelease
  Certificate verification failed: The certificate is NOT trusted. The certificate chain uses not yet valid certificate.  Could not handshake: Error in the certificate verification. [IP: 2a02:4a8:ac24:108::96:231 443]
Fehl:5 https://q4os.org/qextrepo bullseye-vboxadds-cn InRelease
  Certificate verification failed: The certificate is NOT trusted. The certificate chain uses not yet valid certificate.  Could not handshake: Error in the certificate verification. [IP: 2a02:4a8:ac24:108::96:231 443]
Paketlisten werden gelesen… Fertig
E: Release-Datei für http://security.debian.org/debian-secur … /InRelease ist noch nicht gültig (ungültig für weitere 217 d 20 h 50 min 32 s). Aktualisierungen für dieses Depot werden nicht angewendet.
E: Release-Datei für http://ftp.debian.org/debian/dists/bullseye/InRelease ist noch nicht gültig (ungültig für weitere 157 d 11 h 47 min 57 s). Aktualisierungen für dieses Depot werden nicht angewendet.
E: Release-Datei für http://ftp.debian.org/debian/dists/bull … /InRelease ist noch nicht gültig (ungültig für weitere 218 d 15 h 26 min 49 s). Aktualisierungen für dieses Depot werden nicht angewendet.

dist-upgradee-command:
Paketlisten werden gelesen… Fertig
Abhängigkeitsbaum wird aufgebaut… Fertig
Statusinformationen werden eingelesen… Fertig
Paketaktualisierung (Upgrade) wird berechnet… Fertig
0 aktualisiert, 0 neu installiert, 0 zu entfernen und 0 nicht aktualisiert.

Additionally, I posting hardware-informations:
System:
  Host: packardbellq4-imedias1710 Kernel: 5.10.0-9-amd64 x86_64 bits: 64
  Desktop: Trinity R14.0.11 Distro: Q4OS 4.6.1-n1
Machine:
  Type: Desktop System: Packard Bell product: imedia S1710 v: N/A
  serial: PVU220Y00592209EA72700
  Mobo: Packard Bell model: MCP73T-AD serial: N/A BIOS: AMI v: P01-A0
  date: 04/21/2009
CPU:
  Info: Dual Core model: Pentium E5200 bits: 64 type: MCP L2 cache: 2 MiB
  Speed: 1448 MHz min/max: N/A Core speeds (MHz): 1: 1448 2: 1246
Graphics:
  Device-1: NVIDIA C73 [GeForce 7100 / nForce 620i] driver: nouveau
  v: kernel
  Display: server: X.Org 1.20.11 driver: loaded: nouveau
  unloaded: fbdev,modesetting,vesa resolution: 1024x768~60Hz
  OpenGL: renderer: NV63 v: 2.1 Mesa 20.3.5
Audio:
  Device-1: NVIDIA MCP73 High Definition Audio driver: snd_hda_intel
  Sound Server: ALSA v: k5.10.0-9-amd64
Network:
  Device-1: NVIDIA MCP73 Ethernet driver: forcedeth
  IF: enp0s15 state: up speed: 100 Mbps duplex: full mac: 00:25:11:22:ed:6a
Drives:
  Local Storage: total: 298.09 GiB used: 3.27 GiB (1.1%)
  ID-1: /dev/sda vendor: Hitachi model: HDT721032SLA380 size: 298.09 GiB
Partition:
  ID-1: / size: 288.69 GiB used: 3.27 GiB (1.1%) fs: ext4 dev: /dev/sda1
Swap:
  ID-1: swap-1 type: partition size: 3.72 GiB used: 0 KiB (0.0%)
  dev: /dev/sda2
Sensors:
  System Temperatures: cpu: 20.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 137 Uptime: 8m Memory: 1.69 GiB used: 447.8 MiB (25.9%)

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,259

Website

Re: Desktop profiler don't want to downloading

You may only need to set the correct date/time. The commandline could be:
$ sudo date -s 2022-02-18
just set the real correct date.

afterwards try to upgrade the system once again:
$ sudo apt update
$ sudo apt dist-upgrade
Ignore some warnings about certificates and run once again:
$ sudo apt update
$ sudo apt dist-upgrade

Macmulti

Member

Registered: 2022-02-14

Posts: 7

Re: Desktop profiler don't want to downloading

Date changed and it starts working.

Well, software.

Thanks for helping.

Edit:

After a while, I also noticed, that the delivered disk was damanged - not physically, but in written code. So other OS became installed, but wasn't able to update. So, the issuse was also on the installed OS, not only the date.

Last edited by Macmulti (2022-02-19 19:37)