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#1 2020-05-13 10:29

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Error updating kernel

Hello

synaptic encountered errors updating kernel to linux-image-4.19.0-6-amd64

Output (translated from Spanish):

-------------------------------------------------------------------------------------------------
(Reading database ... 260835 files or folders currently installed.)
Uninstalling linux-image-4.19.0-6-amd64 (4.19.67-2+deb10u2) ...
/etc/kernel/postrm.d/initramfs-tools:
update-initramfs: Deleting /boot/initrd.img-4.19.0-6-amd64
/etc/kernel/postrm.d/zz-update-grub:
Generating grub configuration file ...
run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1
dpkg: error processing package linux-image-4.19.0-6-amd64 (--remove):
 subprocess install package  (???) linux-image-4.19.0-6-amd64 script post-removal returned error exit code 1
Errors found processing:
 linux-image-4.19.0-6-amd64
E: Sub-process /usr/bin/dpkg returned an error code (1)
A package could not be installed. Trying to recover:
Configuring linux-image-4.19.0-9-amd64 (4.19.118-2) ...
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-4.19.0-9-amd64
/etc/kernel/postinst.d/zz-update-grub:
Generating grub configuration file ...
run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 1
dpkg: error processing package linux-image-4.19.0-9-amd64 (--configure):
 subprocess install package (???) linux-image-4.19.0-9-amd64 script post-installation devolvió el código de salida de error 1
dpkg: dependency problems block configuring linux-image-amd64:
 linux-image-amd64 depends on linux-image-4.19.0-9-amd64; although:
 package `linux-image-4.19.0-9-amd64' is not configured yet.

dpkg: error processing linux-image-amd64 (--configure):
 dependency problems - left unconfigured
Errors found processing:
 linux-image-4.19.0-9-amd64
 linux-image-amd64
-------------------------------------------------------------------------------------------------

What should I do?
Thanks,
--
Gabriel

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#2 2020-05-13 10:47

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

We would need you to run a few commands in terminal and post the complete output here:

At first reboot, check the active kernel and print repositories:
$ uname -a
$ qrepolist

Upgrade the system once again:
$ sudo apt update
$ sudo apt dist-upgrade

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#3 2020-05-13 10:54

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

Did anyone else notice this issue ?

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#4 2020-05-18 18:56

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Re: Error updating kernel

Thanks. Output from terminal:

Linux edugablinux 4.19.0-8-amd64 #1 SMP Debian 4.19.98-1+deb10u1 (2020-04-27) x86_64 GNU/Linux
gabriel@edugablinux:~$ qrepolist
deb http://q4os.org/q4repo q4os-3-0-cn main
deb http://q4os.org/qtderepo buster main
deb http://ftp.debian.org/debian/ buster main contrib non-free
deb http://security.debian.org/debian-security/ buster/updates main contrib non-free
deb http://ftp.debian.org/debian/ buster-updates main contrib non-free
deb [arch=amd64] http://dl.google.com/linux/chrome-remote-desktop/deb/ stable main
deb [arch=i386,amd64] http://linux.dropbox.com/debian buster main
deb [arch=amd64] http://q4os.org/qextrepo buster-chrome-cn main
deb http://q4os.org/qextrepo buster-libreoffice-cn main
deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
gabriel@edugablinux:~$ sudo apt update
[sudo] password for gabriel:
Ign:1 http://dl.google.com/linux/chrome-remote-desktop/deb stable InRelease
Des:2 http://dl.google.com/linux/chrome/deb stable InRelease [1.811 B]
Obj:3 http://security.debian.org/debian-security buster/updates InRelease
Obj:4 http://dl.google.com/linux/chrome-remote-desktop/deb stable Release
Ign:5 http://linux.dropbox.com/debian buster InRelease
Des:6 http://linux.dropbox.com/debian buster Release [6.600 B]
Obj:7 http://ftp.debian.org/debian buster InRelease
Des:9 http://dl.google.com/linux/chrome/deb stable/main amd64 Packages [1.126 B]
Des:10 http://ftp.debian.org/debian buster-updates InRelease [49,3 kB]
Obj:8 https://q4os.org/q4repo q4os-3-0-cn InRelease
Obj:11 https://q4os.org/qtderepo buster InRelease
Obj:12 https://q4os.org/qextrepo buster-chrome-cn InRelease
Obj:13 https://q4os.org/qextrepo buster-libreoffice-cn InRelease
Descargados 58,8 kB en 5s (11,4 kB/s)
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Se pueden actualizar 5 paquetes. Ejecute «apt list --upgradable» para verlos.
gabriel@edugablinux:~$ sudo apt dist-upgrade
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Calculando la actualización... Hecho
Se actualizarán los siguientes paquetes:
  apt apt-utils libapt-inst2.0 libapt-pkg5.0 liblog4j1.2-java
5 actualizados, 0 nuevos se instalarán, 0 para eliminar y 0 no actualizados.
3 no instalados del todo o eliminados.
Se necesita descargar 3.446 kB/51,4 MB de archivos.
Se utilizarán 4.096 B de espacio de disco adicional después de esta operación.
¿Desea continuar? [S/n]
Des:1 http://security.debian.org/debian-security buster/updates/main amd64 libapt-pkg5.0 amd64 1.8.2.1 [966 kB]
Des:2 http://security.debian.org/debian-security buster/updates/main amd64 libapt-inst2.0 amd64 1.8.2.1 [203 kB]
Des:3 http://security.debian.org/debian-security buster/updates/main amd64 apt amd64 1.8.2.1 [1.418 kB]
Des:4 http://security.debian.org/debian-security buster/updates/main amd64 apt-utils amd64 1.8.2.1 [421 kB]
Des:5 http://security.debian.org/debian-security buster/updates/main amd64 liblog4j1.2-java all 1.2.17-8+deb10u1 [438 kB]
Descargados 3.446 kB en 1s (2.417 kB/s)
(Leyendo la base de datos ... 260861 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../libapt-pkg5.0_1.8.2.1_amd64.deb ...
Desempaquetando libapt-pkg5.0:amd64 (1.8.2.1) sobre (1.8.2) ...
Configurando libapt-pkg5.0:amd64 (1.8.2.1) ...
(Leyendo la base de datos ... 260861 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../libapt-inst2.0_1.8.2.1_amd64.deb ...
Desempaquetando libapt-inst2.0:amd64 (1.8.2.1) sobre (1.8.2) ...
Preparando para desempaquetar .../archives/apt_1.8.2.1_amd64.deb ...
Desempaquetando apt (1.8.2.1) sobre (1.8.2) ...
Configurando apt (1.8.2.1) ...
(Leyendo la base de datos ... 260861 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../apt-utils_1.8.2.1_amd64.deb ...
Desempaquetando apt-utils (1.8.2.1) sobre (1.8.2) ...
Preparando para desempaquetar .../liblog4j1.2-java_1.2.17-8+deb10u1_all.deb ...
Desempaquetando liblog4j1.2-java (1.2.17-8+deb10u1) sobre (1.2.17-8) ...
Configurando linux-image-4.19.0-9-amd64 (4.19.118-2) ...
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-4.19.0-9-amd64
I: The initramfs will attempt to resume from /dev/sda4
I: (UUID=6b1c3076-7ffb-4ae4-9a61-1a9dae6e89a1)
I: Set the RESUME variable to override this.
/etc/kernel/postinst.d/zz-update-grub:
Generating grub configuration file ...
run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 1
dpkg: error al procesar el paquete linux-image-4.19.0-9-amd64 (--configure):
 el subproceso instalado paquete linux-image-4.19.0-9-amd64 script post-installation devolvió el código de salida de error 1
Configurando liblog4j1.2-java (1.2.17-8+deb10u1) ...
dpkg: problemas de dependencias impiden la configuración de linux-image-amd64:
 linux-image-amd64 depende de linux-image-4.19.0-9-amd64; sin embargo:
 El paquete `linux-image-4.19.0-9-amd64' no está configurado todavía.

dpkg: error al procesar el paquete linux-image-amd64 (--configure):
 problemas de dependencias - se deja sin configurar
Configurando libapt-inst2.0:amd64 (1.8.2.1) ...
Configurando apt-utils (1.8.2.1) ...
Procesando disparadores para man-db (2.8.5-2) ...
Procesando disparadores para libc-bin (2.28-10) ...
Se encontraron errores al procesar:
 linux-image-4.19.0-9-amd64
 linux-image-amd64
E: Sub-process /usr/bin/dpkg returned an error code (1)
gabriel@edugablinux:~$

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#5 2020-05-22 23:05

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Re: Error updating kernel

Any hint? This error is blocking further updates.

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#6 2020-05-23 10:21

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

We can see two strange external repositories in the list:

deb [arch=amd64] http://dl.google.com/linux/chrome-remote-desktop/deb/ stable main
deb [arch=i386,amd64] http://linux.dropbox.com/debian buster main

Try to disable those repositories and run:
$ sudo apt update
$ sudo apt dist-upgrade
Post the output back.

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#7 2020-05-23 18:37

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Re: Error updating kernel

After disabling those two repositories:

gabriel@edugablinux:~$ sudo apt update
Obj:1 http://security.debian.org/debian-security buster/updates InRelease
Obj:2 http://dl.google.com/linux/chrome/deb stable InRelease
Obj:3 http://ftp.debian.org/debian buster InRelease
Obj:5 http://ftp.debian.org/debian buster-updates InRelease
Obj:4 https://q4os.org/q4repo q4os-3-0-cn InRelease
Obj:6 https://q4os.org/qtderepo buster InRelease
Obj:7 https://q4os.org/qextrepo buster-chrome-cn InRelease
Obj:8 https://q4os.org/qextrepo buster-libreoffice-cn InRelease
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Se pueden actualizar 14 paquetes. Ejecute «apt list --upgradable» para verlos.
gabriel@edugablinux:~$ sudo apt dist-upgrade
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Calculando la actualización... Hecho
Se actualizarán los siguientes paquetes:
  bind9-host dnsutils google-chrome-stable libbind9-161 libdns-export1104
  libdns1104 libirs161 libisc-export1100 libisc1100 libisccc161 libisccfg163
  liblwres161 q4os-base q4os-desktop-plasma
14 actualizados, 0 nuevos se instalarán, 0 para eliminar y 0 no actualizados.
3 no instalados del todo o eliminados.
Se necesita descargar 2.208 B/122 MB de archivos.
Se utilizarán 391 kB de espacio de disco adicional después de esta operación.
¿Desea continuar? [S/n]
Des:1 https://q4os.org/q4repo q4os-3-0-cn/main amd64 q4os-desktop-plasma all 3.1.3-a1 [2.208 B]
Descargados 2.208 B en 2s (1.180 B/s)
(Leyendo la base de datos ... 255170 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../q4os-desktop-plasma_3.1.3-a1_all.deb ...
Desempaquetando q4os-desktop-plasma (3.1.3-a1) sobre (3.1.2-a1) ...
Configurando q4os-desktop-plasma (3.1.3-a1) ...
Former package version: (3.1.2-a1), look like an upgrade ...
(Leyendo la base de datos ... 255170 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../google-chrome-stable_83.0.4103.61-1_amd64.deb ...
Desempaquetando google-chrome-stable (83.0.4103.61-1) sobre (81.0.4044.138-1) ...
Preparando para desempaquetar .../q4os-base_3.14.1-a1_all.deb ...
Desempaquetando q4os-base (3.14.1-a1) sobre (3.13.1-a1) ...
Configurando q4os-base (3.14.1-a1) ...
Looks like an upgrade ....
q4os-base version first:  (3.10.1-a1)
q4os-base version former: (3.13.1-a1)
Distro: [buster]
First user: [gabriel]
[FX] Fixes start.
[FX] Fixes end.
(Leyendo la base de datos ... 255168 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../00-dnsutils_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando dnsutils (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../01-bind9-host_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando bind9-host (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../02-libbind9-161_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libbind9-161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../03-libisccfg163_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libisccfg163:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../04-libisccc161_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libisccc161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../05-libirs161_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libirs161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../06-libdns1104_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libdns1104:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../07-libisc1100_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libisc1100:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../08-liblwres161_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando liblwres161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../09-libisc-export1100_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libisc-export1100:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Preparando para desempaquetar .../10-libdns-export1104_1%3a9.11.5.P4+dfsg-5.1+deb10u1_amd64.deb ...
Desempaquetando libdns-export1104 (1:9.11.5.P4+dfsg-5.1+deb10u1) sobre (1:9.11.5.P4+dfsg-5.1) ...
Configurando linux-image-4.19.0-9-amd64 (4.19.118-2) ...
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-4.19.0-9-amd64
/etc/kernel/postinst.d/zz-update-grub:
Generating grub configuration file ...
run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 1
dpkg: error al procesar el paquete linux-image-4.19.0-9-amd64 (--configure):
 el subproceso instalado paquete linux-image-4.19.0-9-amd64 script post-installation devolvió el código de salida de error 1
Configurando google-chrome-stable (83.0.4103.61-1) ...
Configurando libisc1100:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
dpkg: problemas de dependencias impiden la configuración de linux-image-amd64:
 linux-image-amd64 depende de linux-image-4.19.0-9-amd64; sin embargo:
 El paquete `linux-image-4.19.0-9-amd64' no está configurado todavía.

dpkg: error al procesar el paquete linux-image-amd64 (--configure):
 problemas de dependencias - se deja sin configurar
Configurando liblwres161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libisc-export1100:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libisccc161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libdns-export1104 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libdns1104:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libisccfg163:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libbind9-161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando libirs161:amd64 (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando bind9-host (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Configurando dnsutils (1:9.11.5.P4+dfsg-5.1+deb10u1) ...
Procesando disparadores para shared-mime-info (1.10-1) ...
Procesando disparadores para menu (2.1.47+b1) ...
Procesando disparadores para fontconfig (2.13.1-2) ...
Procesando disparadores para desktop-file-utils (0.23-4) ...
Procesando disparadores para mime-support (3.62) ...
Procesando disparadores para hicolor-icon-theme (0.17-2) ...
Procesando disparadores para libc-bin (2.28-10) ...
Procesando disparadores para man-db (2.8.5-2) ...
Se encontraron errores al procesar:
 linux-image-4.19.0-9-amd64
 linux-image-amd64
E: Sub-process /usr/bin/dpkg returned an error code (1)
gabriel@edugablinux:~$  

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#8 2020-05-23 19:05

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

What is output of the command:
$ apt policy linux-image-4.19.0-9-amd64

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#9 2020-05-24 04:31

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Re: Error updating kernel

gabriel@edugablinux:~$ apt policy linux-image-4.19.0-9-amd64
linux-image-4.19.0-9-amd64:
  Instalados: 4.19.118-2
  Candidato:  4.19.118-2
  Tabla de versión:
 *** 4.19.118-2 500
        500 http://ftp.debian.org/debian buster/main amd64 Packages
        100 /var/lib/dpkg/status
gabriel@edugablinux:~$

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#10 2020-05-24 11:17

gabrielg
Member
From: Buenos Aires, Argentina
Registered: 2020-05-13
Posts: 17

Re: Error updating kernel

Solved!
Log shows that -for some unknown reason- /etc/kernel/postinst.d/zz-update-grub was failing. I looked into it and it just runs update-grub (on certain specific circumstances).
So I just moved that script away, executed apt upgrade, and then manually update-grub.
All is fine now :-)
Although I don't know why zz-update-grub fails...

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#11 2020-06-13 00:06

uxi7n3o8zq4e3kh9
Member
Registered: 2020-06-13
Posts: 1

Re: Error updating kernel

gabrielg wrote:

Solved!
Log shows that -for some unknown reason- /etc/kernel/postinst.d/zz-update-grub was failing. I looked into it and it just runs update-grub (on certain specific circumstances).
So I just moved that script away, executed apt upgrade, and then manually update-grub.
All is fine now :-)
Although I don't know why zz-update-grub fails...

Wow! Thank you. It worked fine to me. I have recently installed Q4OS in my machine, so I think this bug is affecting all new users and it is very recent.

Just to summarize:

- sudo su
- mv /etc/kernel/postinst.d/zz-update-grub /tmp/
- update-grub
- mv /tmp/zz-update-grub /etc/kernel/postinst.d/zz-update-grub

But I'm sure this is not the definitive solution.

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#12 2020-06-14 16:19

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

uxi7n3o8zq4e3kh9 wrote:

... I have recently installed Q4OS in my machine, so I think this bug is affecting all new users and it is very recent.

Thanks for reporting. We are not able to reproduce the issue, what installation image did you install Q4OS from ?

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#13 2020-06-16 15:50

q4osteam
Q4OS Team
Registered: 2015-12-06
Posts: 4,223
Website

Re: Error updating kernel

Did anyone else encounter this issue ?

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