Mouse and Keyboard do not work after installation of Q4OS

q4osteam · 2017-03-30 15:18

pamu wrote:

q4osteam wrote:
@pamu
Please follow Dai_trying's helpful hints, thanks Dai_trying.
What do you mean by this ? where to find those hints?

Dai_trying is experienced Q4OS user, you can safely follow his advice and recommendations across this forum.

In addition, please try to press ctrl+alt+f1 key combination to check, if the system freezes completely. Maybe you will be able to login to the terminal console and then run following command:
$ reportq4
Please post the result here and attach generated debug file here or send it to support@q4os.org to analyze.

Do other operating systems, for example Debian, work fine on this machine ?

pamu · 2017-03-30 16:40

q4osteam wrote:

Do other operating systems, for example Debian, work fine on this machine ?

On other machines, it works well and quick.

pamu · 2017-03-30 16:58

How do I post the output? I have run the inxi -F command

michaelk · 2017-03-30 16:58

I had a similar problem when installing @4OS on a T41 Laptop. Installation was smooth. After the first boot the mouse did not work. When I typed, e.g., an a I saw some numbers, like 4, on the screen. No idea what the trouble was. So I reboot - and then the trouble was away, works without problems since then.

If a mistake cannot be reproduced one cannot find its real cause, can one? ;-)

Dai_trying · 2017-03-30 18:52

To post output simply select the text from the console right click and select copy, then in the forum post type [ code ] and then paste your output (ctrl-c or right-click and select paste) and at the end type [ /code ] to close the code box. You can put any comments before and/or after the code box.
When you type the code commands do not use spaces, I had to put them in to be able to show the command.

EDIT:
If you need to copy the code to another machine use

inxi -F > inxi-output.txt

and then copy the file to other machine for posting.

Last edited by Dai_trying (2017-03-30 18:54)

pamu · 2017-03-30 19:10

user@debian:~$ inxi -F
System:    Host: debian Kernel: 3.16.0-4-686-pae i686 (32 bit) Desktop: KDE 3
           Distro: Debian GNU/Linux 8
Machine:   System: Hewlett-Packard product: 2133 v: F.05
           Mobo: Hewlett-Packard model: 3030 v: KBC Version 07.17
           Bios: Hewlett-Packard v: 68VGU Ver. F.05 date: 08/20/2008
CPU:       Single core VIA C7-M (-UP-) cache: 128 KB clocked at 1600 MHz
Graphics:  Card: VIA CN896/VN896/P4M900 [Chrome 9 HC]
           Display Server: X.Org 1.16.4 drivers: openchrome (unloaded: fbdev,ves                                                                             a)
           Resolution: 1280x768@59.99hz
           GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 3.5, 128 bits)
           GLX Version: 3.0 Mesa 10.3.2
Audio:     Card VIA VT8237A/VT8251 HDA Controller driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k3.16.0-4-686-pae
Network:   Card-1: Broadcom BCM4311 802.11a/b/g driver: b43-pci-bridge
           IF: wlan0 state: down mac: 00:21:00:6e:a1:3c
           Card-2: Broadcom NetXtreme BCM5788 Gigabit Ethernet driver: tg3
           IF: eth0 state: up speed: 1000 Mbps duplex: full
           mac: 00:22:64:83:83:1e
Drives:    HDD Total Size: 127.8GB (0.4% used)
           ID-1: /dev/sda model: FUJITSU_MHZ2120B size: 120.0GB
           ID-2: USB /dev/sdb model: STORE_N_GO size: 7.7GB
Sensors:   System Temperatures: cpu: 56.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 98 Uptime: 34 min Memory: 159.7/1768.4MB
           Client: Shell (bash) inxi: 2.1.28

pamu · 2017-03-30 19:12

There you are.

Dai_trying · 2017-03-30 20:14

I'm a bit tied up with a few things at the moment but I will check back later to help.

Dai_trying · 2017-03-30 21:54

Ok, so your touchpad is synaptic which should work without issue, your keyboard will be generic so I don't expect that to be an issue.

There is a BIOS update available for that machine to bring it up to F.06 11 Nov 2008 which may or may not have any effect, and they also have some linux (rpm) software available although I'm not sure that would be of any use to a modern linux system due to the changes in the last 9/10 years.

If it were me I would install the bios update and then see if the issue remains.

As they have some software for linux it would be reasonable to assume that it should be "linux friendly" and if the bios update doesn't help I would be inclined to think there could be a hardware issue, although there is always the graphics card which can (and often does) cause issues like this but I will check further about graphics while you install bios update and check back.

Dai_trying · 2017-03-30 21:59

A quick search on your video card tells me you will need to install xserver-xorg-video-openchrome to manage your video, I wouldn't be too surprised if that fixes your issue (fingers crossed).

pamu · 2017-03-30 22:14

should I do it in live-cd?

Dai_trying · 2017-03-30 22:27

You would need to do it on your installed system, If you cannot install to that system (because keyboard/mouse not working) you should select (from grub menu at startup) to boot to console only mode and login, install the module and then reboot.

pamu · 2017-03-30 22:32

I have cleaned my previous system by installing this system. And It's hard to install this ''xserver-xorg-video-openchrome'' stuff. I don't know the command to run it. :-P

Dai_trying · 2017-03-30 22:36

To install type

sudo apt-get install xserver-xorg-video-openchrome

pamu · 2017-03-30 22:50

After this installation should I try to install q4os

Dai_trying · 2017-03-30 23:13

If you are doing a fresh install you can try installing in the live session although I'm not sure it will be transferred to your installation (definitely worth trying though) so...

Boot live session from usb
Install xserver module in live session
Install q4os to your machine
Check if mouse/keyboard work ok, if so nothing else to do but enjoy your system
If same error occurs install xserver module in new install (might need to boot into console mode see #37)
Check if mouse/keyboard work ok, if so nothing else to do but enjoy your system

pamu · 2017-03-31 01:02

nothing works after rebooting the computer after re-installing

Dai_trying · 2017-03-31 08:09

ok a few questions, please answer them all

did you install bios update from Hewlett Packard website?
did you try to install xserver module AFTER installing Q4OS to the machine?
have you tried any other Linux distributions that worked on this machine?
You say "nothing works" does that mean Q4OS does not start or just the mouse and keyboard are still not working?

bin · 2017-03-31 08:45

This machine was originally marketed with a SUSE pre-install option so it should behave: https://en.wikipedia.org/wiki/HP_2133_Mini-Note_PC

If an external USB mouse and keyboard from another PC are available it will help to nail down what's going on.

Having some experience with HP BIOS updates for machines of that period I'd suggest the first choice would be to simply reset the BIOS to defaults and see if that helps.

pamu · 2017-03-31 15:11

Dai_trying wrote:

ok a few questions, please answer them all
did you install bios update from Hewlett Packard website?
did you try to install xserver module AFTER installing Q4OS to the machine?
have you tried any other Linux distributions that worked on this machine?
You say "nothing works" does that mean Q4OS does not start or just the mouse and keyboard are still not working?

Hey!
Thanks for help.
[*]I haven't install bios update from hewlett Packard. Note that I have tried to install Linux lite after failing with Q4OS. But it crashed while intalling programs.[/*]
[*]I have juste tried linux lite so far and it crashed.[/*]

[*]Did I install xserver module after installing Q4OS? No, cause after installing q4os, after rebooting, the computer was freezing.[/*]

[*]Nothing worked means JUST the keyboard and mouse pad are still not working after intalling the system. I need to look for a USB keyboard and try if it will work.[/*]

JimW · 2017-03-31 15:58

Couple of things I would try:
You said you have already tried Linux lite and it failed, but I would try another OS, maybe even an old Windows. Or something like ReactOS (https://www.reactos.org/).
The other would be to try loading a headless Debian setup. That is without any GUI.

Other than those two, I would have to use a few foul words and think a while!

Dai_trying · 2017-03-31 17:31

bin wrote:

Having some experience with HP BIOS updates for machines of that period I'd suggest the first choice would be to simply reset the BIOS to defaults and see if that helps.

This would be a good suggestion (Thanks bin ) to start with.

After resetting your bios if the mouse/keyboard still lock out you will need to boot into your live usb and mount the HDD installation to edit the file /etc/default/grub. find the line that says

GRUB_TIMEOUT_STYLE=hidden

and put a # at the beginning of that line so it reads

#GRUB_TIMEOUT_STYLE=hidden

and change the line that says

GRUB_TIMEOUT=1

to read

GRUB_TIMEOUT=5

then run the command

sudo update-grub

This will allow you to access the grub menu when the computer starts, after rebooting to your laptop installation you can select to boot into recovery mode, this will allow you to install xserver module to your system.

### START FROM HERE IF YOU PRESSED ESCAPE TO GET GRUB MENU ###

When the grub screen displays use the keys (will be working at this point) to select "Advanced Options..." and then select recovery mode.
This will place you at a root terminal.
bring up network card with

ifconfig eth0 up

enable dhcp with

dhclient eth0

Wait a minute until connection is made.
Now update apt

sudo apt-get update

Now install xserver module

sudo apt-get install xserver-xorg-video-openchrome

after this you can reboot your machine (without usb).

Let us know if it works.

Last edited by Dai_trying (2017-03-31 19:50)

q4osteam · 2017-03-31 17:41

Dai_trying wrote:

... This will allow you to access the grub menu when the computer starts, after rebooting to your laptop installation you can select to boot into recovery mode, this will allow you to install xserver module to your system. ...

Thanks Dai_trying for this comprehensive help. In addition, it's possible to get grub table on system boot without changing 'GRUB_TIMEOUT' in '/etc/default/grub'. Just tap 'Esc' key several times immediately after computer switch on.

Dai_trying · 2017-03-31 18:06

I didn't even try that! I guess I don't always see the easiest route when I know of another way to do it. Thanks guys.

pamu · 2017-03-31 18:40

q4osteam wrote:

Dai_trying wrote:
... This will allow you to access the grub menu when the computer starts, after rebooting to your laptop installation you can select to boot into recovery mode, this will allow you to install xserver module to your system. ...
Thanks Dai_trying for this comprehensive help. In addition, it's possible to get grub table on system boot without changing 'GRUB_TIMEOUT' in '/etc/default/grub'. Just tap 'Esc' key several times immediately after computer switch on.

After pressing escape, I am getting these scripts or writtings on my screen:

GNU GRUB version 2.02~beta2-22+deb8u1

*Q4OS Desketop 1.8, 'Orion'
Advanced options for Q40S Desktop 1.8, 'Orion'.

I found nowhere I could write # after clicking on edit option.

Q4OS Forum

#26 2017-03-30 15:18

Re: Mouse and Keyboard do not work after installation of Q4OS

#27 2017-03-30 16:40

Re: Mouse and Keyboard do not work after installation of Q4OS

#28 2017-03-30 16:58

Re: Mouse and Keyboard do not work after installation of Q4OS

#29 2017-03-30 16:58

Re: Mouse and Keyboard do not work after installation of Q4OS

#30 2017-03-30 18:52

Re: Mouse and Keyboard do not work after installation of Q4OS

#31 2017-03-30 19:10

Re: Mouse and Keyboard do not work after installation of Q4OS

#32 2017-03-30 19:12

Re: Mouse and Keyboard do not work after installation of Q4OS

#33 2017-03-30 20:14

Re: Mouse and Keyboard do not work after installation of Q4OS

#34 2017-03-30 21:54

Re: Mouse and Keyboard do not work after installation of Q4OS

#35 2017-03-30 21:59

Re: Mouse and Keyboard do not work after installation of Q4OS

#36 2017-03-30 22:14

Re: Mouse and Keyboard do not work after installation of Q4OS

#37 2017-03-30 22:27

Re: Mouse and Keyboard do not work after installation of Q4OS

#38 2017-03-30 22:32

Re: Mouse and Keyboard do not work after installation of Q4OS

#39 2017-03-30 22:36

Re: Mouse and Keyboard do not work after installation of Q4OS

#40 2017-03-30 22:50

Re: Mouse and Keyboard do not work after installation of Q4OS

#41 2017-03-30 23:13

Re: Mouse and Keyboard do not work after installation of Q4OS

#42 2017-03-31 01:02

Re: Mouse and Keyboard do not work after installation of Q4OS

#43 2017-03-31 08:09

Re: Mouse and Keyboard do not work after installation of Q4OS

#44 2017-03-31 08:45

Re: Mouse and Keyboard do not work after installation of Q4OS

#45 2017-03-31 15:11

Re: Mouse and Keyboard do not work after installation of Q4OS

#46 2017-03-31 15:58

Re: Mouse and Keyboard do not work after installation of Q4OS

#47 2017-03-31 17:31

Re: Mouse and Keyboard do not work after installation of Q4OS

### START FROM HERE IF YOU PRESSED ESCAPE TO GET GRUB MENU ###

#48 2017-03-31 17:41

Re: Mouse and Keyboard do not work after installation of Q4OS

#49 2017-03-31 18:06

Re: Mouse and Keyboard do not work after installation of Q4OS

#50 2017-03-31 18:40

Re: Mouse and Keyboard do not work after installation of Q4OS

Board footer